Effective November 2, 2026
The short version: every order is printed just for you, so all sales are final. If something arrives damaged, email us with photos and we’ll make it right. The details are below. By placing an order on teyoutloud.com, you agree to these terms.
Our products
TEY OUT LOUD makes journals, planners and other tools for well-being. They are not a psychological or therapeutic service, and nothing we sell or share is clinical advice or mental health treatment.
Ordering and payment
- We accept payment through PayPal only at this time.
- If we spot a pricing or listing error, we may cancel the order and give you a full refund.
Printing and shipping
Every journal and planner is printed on demand by our print partner, Lulu, at the print facility closest to you. Here’s what to expect after you order:
- Order placed. You’ll get an order confirmation email.
- Printing: 3–5 business days. Your order is printed just for you. Printing can’t be rushed, and holidays and back-to-school season can add a little extra time.
- Shipped. You’ll get a shipping email with your tracking link. Tracking can take up to 48 hours to show its first update.
- Delivered. Delivery time depends on where you are. Estimates are shown at checkout and in your shipping email, and they’re estimates, not guarantees.
Good to know
- Please double-check your shipping address before you order. We can’t change it once printing starts, and an incorrect address can delay or prevent delivery.
- P.O. boxes are fine for U.S. orders.
- International orders may owe customs fees or import duties. These are set by your country and paid by you when the package arrives.
- Weather, customs and carrier issues can sometimes cause delays outside our control.
- If your order hasn’t arrived within 28 days of shipping, email info@teyoutloud.com and we’ll look into it with Lulu.
All sales are final
Because every item is printed just for you, we don’t accept returns or exchanges, and we can’t cancel an order once it has gone to print.
If your order arrives damaged
If your order arrives damaged or misprinted, email info@teyoutloud.com within 14 days of delivery and include:
- Your order number
- Clear photos of the damage, taken when you first open the box
- A photo of the box or packaging it arrived in
We’ll review your claim. If the damage was caused by something outside your control, such as a printing error or damage during shipping, we’ll issue a refund. We can’t offer refunds for damage that happens after delivery, normal wear and use, or a change of mind.
How refunds are paid
Approved refunds go back to the payment method you used to order, which is PayPal. Once we approve a refund, it usually appears in your PayPal account within a few business days.
PayPal disputes
We may also ask you to open a dispute through PayPal’s Resolution Center. Either way, please reach out to us first at info@teyoutloud.com so we can try to sort it out quickly.
Free downloads
Free digital items, like the Reset Journal, are offered as is.
Our responsibility
If something goes wrong with an order, the most we are responsible for is the amount you paid for that order.
Governing law
These terms are governed by the laws of the State of California.
Changes to these terms
We may update these terms from time to time. The date at the top shows when they last changed. Orders follow the terms in place when the order was placed.
Questions
Email us anytime at info@teyoutloud.com.